Customer Success Manager

We are looking to hire a Customer Success Manager to support our cloud-based solutions and services.

Company Overview

Ntegral Inc is a privately owned corporation that provides information technology, ISV (independent software vendor), and management consulting company. 

Our services span all services industries and technology is the backbone for conducting business. Our ISV products are cloud-based solutions and are used world-wide. 

The company is headquartered in Atlanta, GA.

Key Responsibilities

Maximize the value of a customer’s investment, aim for an increase in utilization and identify new opportunities while ensuring customer retention

Collaborate with the support, engineering, sales, and architect teams to ensure that customers are healthy in their consumption of products and any issues are addressed in a timely manner

Build strategic relationships with customer business decision makers and key stakeholders

Work with the product management team to ensure customer feature requests are addressed

Build and nurture relationships across accounts to firmly secure our partnership and commitment to the customer’s success while expanding both relationship and product adoption deeper and wider

Deliver business and technical presentations from admin to Executive-level audience that articulates the impact of feature adoption and deployment to your customer's transformational business strategies

Qualifications

Bachelor's degree or equivalent experience

Experience in customer success

Strong written and verbal communication skills

Experience in managing multiple priorities, administrative coordination, and logistics

Well-organized, detail-oriented, ability to multi-task with great follow-up skills

Demonstrated ability to increase customer satisfaction

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